Reviews

  This review is for Executive Rent limo service. The only reason I am even giving 1 star is because of the car and driver quality.
I called the company... read more to confirm my booking. The man at the other end literally thrashed me that he has already communicated the confirmation. I checked with my travel agent if she received any such communication and she hadn’t - so not sure to whom he had communicated. I called him again later to request a prepone in the pickup time due to sudden change in my flight timings and for few other queries. Again he thrashed me that why I am calling him again and literally shouted at me before cutting the phone.
Of course the customer would have some questions and there’s a certain way of talking to customers even if they are requesting something. When you are paying so much for this service this is the last thing you need. Judging by the responses of the company here, they would say that I have no evidence of this. Just call this company Executive Rent and talk to the person at the other end - you’ll know what I am saying.
There are many other alternatives so go for them. No need to waste your time with such a rude and frustrated person.

  Excellent service, on time, professional, easy to locate in FCO airport, nice cars, very comfortable, reasonable prices.

  The driver was rude and late.
We don’t expect conversation from a driver, but do expect common courtesy. No such courtesy was extended. Need training.

  Pre booked transfer from airport to hotel back in the uk when we got there they didn’t turn up so we has to get another taxi wouldn’t recommend

  ROME Airport Transfers - Italy never showed up to pick us up, as planned and as confirmed at the cruise ship port in Italy. The worst company to also... read more deal with. They wouldn’t answer the phone or respond to any emails when we tried to communicate with them to find out where our driver was. We lost time and money. My advice to all of you, DO NOT use this company.

Pls share this message!!!!

  Unfortunately cannot give 0 stars!!!
Constantly emailing asking if booking was confirmed NOTHING BACK, even emailed saying travelling with a young person and flight was in under 48 hours.
On... read more information said booked so risked it, arrived no driver, waited and called number on booking twice NOTHING. Claiming a refund!!!
Had to take another taxi and pay out of spending money. Awful company
Before they deny it, I have call logs and emails, also receipt from the taxi we had to get!!!!!!

  They were waiting for us each time with our name written .
Made the holiday expierence stress free , all bookings done by gianluca direct on Facebook messenger which made... read more it easy to communicate and get prices and book .
Gianluca was perfect and do is the service we used from airport to Rome and ship port to airport .

  I emailed the guys and confirmed via Wattsap 4 different transfers. They communicated very well and kept us up to speed with all our confirmations and collections times and points.... read more Very on time and highly recommended!

  We have used Rome Airport Transportation on and off for over five years, every time we go to Rome. Earlier this month we booked a transfer from our central hotel... read more to the cruise ship on the morning of our sailing. As usual the driver was on time and the car immaculate.

  Horrible service. We booked a van for the family. When we arrived at the airport there were three drivers calling us and there was a confusion arguing among themselves who... read more will take the ride. When we were leaving to the airport nobody showed up and I had to call the central office for rearrangement! After negotiations a driver showed up (not the one informed by the main office). We were frustrated and nervous about this situation! NOT TO USE CONNECTOTRANSFERS.COM. And it is not a cheap service!!! One should expect a better service than this!!!

  No one showed up for a pickup despite confirming with them a day before. Our flight arrived an hour late. Despite their request to have my cell number for... read more communication, they even did not call or text . I had to call them when I did not see anyone with my name outside. They said their driver is an hour away and we ended up taking a taxi.

I will not use them since their service is just not reliable. Even confirming my pickup was difficult. Taxi outside was easy, got a taxi van with no difficulty.

  This experience was truly outstanding! We were picked up right at our hotel by the driver, Dante, who came in a beautiful Mercedes. It was an extremely hot... read more day and he immediately offered us bottles of cold water, and even had delicious Italian candies stocked in his car! It was extremely appreciated that he understood and spoke English quite well, and I even practiced my Italian on him! He was informative, kind, friendly, and very professional (dressed in suit and tie) - a very "VIP" experience! The ride was smooth, and barely any traffic (Saturday), and he pointed out the sites along the way in Tivoli. Once at the monument, he furnished us with his phone number should we have any issue finding him when we were done touring. He dropped us off right at the gate, and ran after us with another few water bottles to make sure we were hydrated! Outstanding!
Once done touring this amazing Villa, he was waiting patiently right at the entrance of the monument, so we had nothing to worry about. It was like having a member of the family waiting for us!
The villa itself is beautiful. There is a long walk (uphill), but shaded by trees. Once at the top, there are multiple ruins and reflecting pools, with gorgeous statues of gladiators, alligators, you name it - looks like "Caesar's Palace" in Vegas - but this is the REAL thing!
It was so nice to be outside walking in the gorgeous countryside, surrounded by beautiful red poppies and wildflowers, and those incredible ruins! We were in a time crunch (had to get back to the hotel by lunchtime for testing appointments to return to the US), and Dante was flexible and accommodating - Anytime we wanted to leave the Villa, he said he could take us back - on a group tour I imagine you wouldn't have that flexibility.
I highly recommend this amazing tour, Rome Airport Transportation, and if you're lucky you'll get Dante as a driver - he's a true gem!

  We've used this car service both times we've traveled to Rome. They are prompt, the cars are clean, and the drivers are courteous and professional. Also, they were able to... read more easily reschedule our pick-up when we missed our connecting flight. We will definitely use them again!

  Excellent from start to finish. Good value for money. Quality, spotlessly clean vehicles. Friendly, efficient customer service and communication throughout, and very accommodating when our delayed flight meant we had... read more to change our pickup time. Would definitely use again & would highly recommend

  Incredible service. Very reliable even though my flight was delayed. Truly and exceptional airport transport at an incredible price. I cannot recommend this group enough.

  We requested our ride from Rome city to FCO Terminal 1 the night before our departure (10/27/2021). The request form online was very easy with two pre-paid payments methods, PayPal,... read more Credit Card as well as cash option to the driver which we chose. The rate they charged, €48, is as very competitive comparing to the flat rate from Rome city to FCO with allwhite Italian taxies you are on the street is €49 and limousine service booking thru our hotel that we stay is €55.

We decided on this as we don’t want to risk not being able to catch a taxi in the morning since we want to leave the hotel by 8:00 AM. We submitted the request by 6:53 pm and on the website it says they cannot guarantee availability if you submit your request past 7:00 pm. So after receiving the system generated confirmation email from them, I called anyways to make sure that it’s confirmed “confirmed”. After speaking with the agent over the phone; they sent another email manually to confirm my booking which gave me a price of mind that i much needed.

The driver next morning arrived 30 mins earlier and he had informed our hotel concierge of his arrival! The ride was Mercedes E-class and was super smooth the whole way that took us only 35 mins to get to the airport.

I would really recommend the Rome Airport Transportation service wit the ease of use of their booking and the communication.

  A first-rate company and experience! From upfront booking to final drop off at FCO, everything was perfect. The driver, who was waiting for us, was extremely polite and helpful and... read more respectful. The ride was a comforable Mercedes - what's not to love? Highly recommended.

  Excellent service; our driver was exceptionally courteous and professional; cars are spotlessly clean! Have used several times for airport and recommended to others.
Always on time and dependable.... read more Thank you so much, we will see you again!

  Fiumincino airport had been a bit dated and dingy but no more! It's a clean efficient and beautiful airport. Amazing array of shops and restaurants too. A real pleasure to... read more fly in and out of. Nice Job!

  Had a great transfer from the Rome Airport. They even showed up early when our flight came in a bit early. The car was clean and driver was... read more very friendly. Would definitely use them again

  We booked a round trip transfer from the FCO to our hotel and back. They were there on time and got us to our destination safely and quickly. Would definitely... read more recommend.

  We cannot walk long distances, so request wheelchairs for unfamiliar airports, or those we know require a lot of walking. The accommodation at the Rome airport was beyond our... read more dreams. We were taken from our arrival flight, to claim our luggage, through customs, and into our waiting transport to the hotel. Kind, patient, professional service all the way. Kudos!!!

  Very nice transport to Port. Pick up at hotel in Rome! Van with other passengers. Made excellent time. Was pretty much on time at estimated pickup time.

  Excellent, professional driver. He was waiting for us just outside of baggage claim. Traffic is heavy in Rome and it took a long time to get to our... read more hotel so it was a good value for the price.

  I booked our transfer some months before travelling. Website booking was efficient, trip was prepaid with a printed voucher to give driver.
Our driver was waiting 15 minutes before our... read more booked time. He was efficient, helpful, friendly and a careful driver.
The car was clean and comfortable.
I would certainly recommend this company for transport to Rome airport and will use them on return trips to Rome in the future.

  We used this service twice. 5 minutes early on both occasions. Fast, reliable and in nice clean cars. When you book online, you get an email that you must respond... read more to and then you get a confirmation back, we found this somewhat reassuring. Very friendly driver.

  It was an OK service that we received, the guy who picked us up from the airport was great, he was early and it was a very uncomfortable ride! However... read more on the way back to the airport was not so great. However actually driving to the airport was extremely uncomfortable. My partner is a nervous passenger as it is and the fact the driver was on his phone the whole time down the motor way at such a high speed was scary, he had to keep swerving so that he didn't go into the bollard in the middle! Surely browsing the net can wait until after the customers had been dropped off. After that he then rung some sort of customer service number and was on his phone!

This was meant to be a professional service but for us this let the company down big time. Because of the journey on the way home, I personally would not use them again.

  If you decision to use airport transportation, yoi think something is important than high price. - like safety, comport, afraid to local language or english.
But Rome airport transportation have... read more same price with taxi. It's very strong point to use.
So, I used this service from airport to Rome.

But I have unpleasant situation on this sunday.
I was reservationed from Rome to airport, but I can find any car after 10 minute of reservation time.
So, I called to company but never answer it. I think because it's sunday.
And then I can contact with mobile phone call but there answer is "No reservation found".
I said I got confirmed email, but they still said again and again same words.
I gave up this communication and move to find taxi with my luggage.

3 minutes later, I got phone call. It's same guy.
He said my name, reservation location, and destination exectly.
And he said can provide transfer after 10 minutes - with no apology, like it's not there fault.
I was very angry even more than first phone call, so I refused.
After I said "No, I will catch the taxi", he said he can send the car in 5 mins - still with no apology.
So, I said "If car will not be arrived in 5 mins, I will leave." - and car is arrived 3 mins later.

  Could not have been more pleased with service! Very courteous drivers that were early to meet us at all three transfers from Airport to Rome Hotel, Rome Hotel to... read more Port, and Port to Airport. Well done and a big thanks to Julia for assisting when I forgot to confirm email for first pick up!

  Used NCC Airport was a great company with very nice &helpful drivers so happy I used them over & over again