Terms and Conditions – Rome Airport Transportation

1. Definitions

“Service” refers to all transfers, tours, chauffeur services, and transportation services provided by Rome Airport Transportation.

“Client” refers to any individual or company booking a service.

“Booking” refers to a confirmed reservation made through our website, booking form, WhatsApp, email, or any other authorized communication channel.

“Rates” refer to the prices applicable to the booked services, including taxes and mandatory fees unless otherwise specified.

2. Bookings

Bookings may be made through the online booking form, contact form, WhatsApp, or email, subject to availability.

The first voucher generated by the booking system represents a booking request and remains subject to confirmation by Rome Airport Transportation.

Clients must provide accurate and complete information, including:

• Full name
• Mobile phone number with country code
• Valid email address
• Flight details (if applicable)
• Passenger count
• Luggage information

The client is responsible for verifying all booking details before travel.

Clients must remain reachable and monitor emails, SMS messages, WhatsApp messages, and communications from Rome Airport Transportation until the completion of the service.

3. Night Transfers

Night transfers are available only upon request via WhatsApp or email.

Advance payment by credit card is mandatory.

Night service hours are:

19:00 – 06:00

4. Payment Policy

All services require advance payment by credit card unless otherwise agreed in writing.

Advance payment guarantees vehicle availability and protects Rome Airport Transportation against losses caused by cancellations, delays, and no-show situations.

Bookings are confirmed only after payment authorization has been successfully completed.

5. Passengers and Luggage

The exact number of passengers and luggage must be declared during booking.

All children, regardless of age, are counted as passengers.

Children aged 0–3 years require an approved child seat.

Children aged 4–12 years require a booster seat according to Italian law.

Supplement for child seat or booster seat:

€15 per seat.

Failure to provide accurate passenger or luggage information may result in refusal of service without refund.

6. Service Availability

Services are subject to vehicle and driver availability.

Rome Airport Transportation reserves the right to refuse or cancel a booking due to operational reasons, force majeure, or circumstances beyond its control.

Service availability is not guaranteed on the following dates:

• December 24
• December 25
• December 26
• January 1
• May 1
• June 2
• August 15
• Easter Sunday

7. Supplements and Extra Services

Additional services may incur extra charges, including:

• Child seats
• Booster seats
• Additional stops
• Waiting time
• Special luggage
• Night services
• Last-minute modifications

All extra charges must be approved before service execution.

8. Airport Transfers, Flight Delays and Waiting Time

Airport pickup times are based on the original scheduled flight arrival time provided during booking.

Rome Airport Transportation monitors flights; however, vehicle and driver availability cannot be guaranteed in the event of significant delays.

Clients are strongly advised to purchase additional waiting time during booking, especially for:

• International arrivals
• Passport control procedures
• Customs inspections
• Baggage collection delays
• Airport congestion
• Missed connections

Due to new passport control and border security procedures at Italian and European airports, waiting times may be significantly longer than expected.

Rome Airport Transportation shall not be held responsible for delays caused by:

• Airlines
• Airport authorities
• Immigration procedures
• Customs inspections
• Baggage claim delays
• Security checks
• Strikes
• Extraordinary events

The standard airport waiting time included in the service is 60 minutes from the actual landing time of the aircraft.

Additional waiting time must be purchased during booking or requested in advance.

9. Flight Delays Exceeding Two Hours

If a flight is delayed by more than 120 minutes (2 hours) compared to the original scheduled arrival time indicated in the booking confirmation, the service may be considered a No-Show.

In such circumstances:

• Driver availability cannot be guaranteed.
• Vehicle availability cannot be guaranteed.
• The reservation may be cancelled without refund.
• A new reservation may be required.
• New rates may apply.

This policy is necessary to respect other confirmed bookings and maintain operational efficiency.

10. Hotel, B&B, Apartment, Cruise Port and Train Station Pickups

For pickups from:

• Hotels
• B&Bs
• Apartments
• Vacation rentals
• Private residences
• Civitavecchia Cruise Port
• Rome Termini Station
• Rome Tiburtina Station
• Any train station

The client must be present and ready at the exact pickup time indicated on the booking confirmation.

The maximum complimentary waiting time is 15 minutes.

If the client fails to appear within 15 minutes from the scheduled pickup time, the reservation will automatically be considered a No-Show and no refund will be due.

11. Meeting Point and Flight Information

Clients must provide a valid flight number.

Drivers will wait at the designated meeting point holding a name sign whenever applicable.

The client is responsible for following the meeting instructions provided before arrival.

12. Cancellations, Refunds and No-Show Policy

Cancellation at least 48 hours before pickup:

100% refund.

Cancellation less than 48 hours before pickup:

No refund.

No refunds will be granted for:

• No-Show situations
• Delays exceeding 120 minutes
• Incorrect booking information provided by the client
• Failure to communicate with the company
• Missed flights
• Missed connections
• Client absence at the pickup location

Credit card transactions may require verification before refunds are processed.

13. No-Show Events

A booking will be considered a No-Show in any of the following situations:

• Flight delay exceeding 120 minutes from the original scheduled arrival time.
• Failure to arrive at the airport meeting point within the booked waiting time.
• Failure to appear within 15 minutes at hotels, B&Bs, apartments, cruise ports, train stations, or private addresses.
• Failure to provide valid contact information.
• Inability to contact the client using the phone number provided during booking.
• Refusal of service after driver arrival.
• Incorrect flight information provided by the client.

All No-Show bookings are non-refundable.

14. Booking Modifications

Changes to:

• Date
• Time
• Pickup location
• Drop-off location

must be requested in advance and remain subject to availability.

Additional charges may apply.

Address changes must be communicated at least 12 hours before pickup.

15. Client Responsibilities

Clients must behave respectfully and safely during the service.

Any damage caused to the vehicle, equipment, or driver property shall be charged to the client.

16. Rome Airport Transportation Responsibilities

Rome Airport Transportation guarantees professional drivers, properly licensed vehicles, and reasonable punctuality.

The company shall not be liable for delays caused by:

• Traffic
• Road closures
• Accidents
• Weather conditions
• Government restrictions
• Extraordinary circumstances

Complaints must be submitted within 24 hours after service completion.

17. Pets and Animals

Pets must be declared at the time of booking.

Transportation of animals is subject to vehicle availability and safety requirements.

18. Force Majeure

Rome Airport Transportation shall not be liable for cancellation, delay, interruption, or failure to perform services due to events beyond its reasonable control, including:

• Natural disasters
• Strikes
• War
• Terrorism
• Government restrictions
• Airport closures
• Public emergencies

19. Privacy Policy

All personal data is processed in accordance with GDPR regulations.

The complete Privacy Policy is available on the company website.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by Italian law.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Court of Rome, Italy.