Terms and Conditions – Rome Airport Transportation

1. Definitions

“Service” refers to all transfers, tours, and services provided by Rome Airport Transportation.

“Client” refers to any individual or company booking a service.

“Booking” is a confirmed request for a service via website, contact form, WhatsApp, or email.

“Rates” are the prices applied for services, including all taxes and mandatory fees.

2. Bookings

• Bookings can be made via online booking form, contact form, WhatsApp, or email, depending on availability.
• The first voucher received online represents a request pending confirmation by our staff.
• Clients must provide complete details, phone number with country code, valid email, and all required information.
• Clients must check any messages from Rome Airport Transportation until the day before the transfer.

3. Night Transfers

• Night transfers can only be requested via WhatsApp or email.
• Advance payment with credit card is mandatory.
• Night hours: 19:00 – 06:00.

4. Daily Service Payments

• All daily services require advance payment by credit card to ensure availability and punctuality.
• Advance payment protects the company from wasted time and financial loss due to clients not present at pickup.

5. Passengers and Luggage

• Specify the exact number of passengers and type/number of luggage (large or small).
• All children, regardless of age, are considered passengers.
• Children 0-3 years: car seat required.
• Children 3-6 years: booster seat required.

6. Service Availability

The service is not guaranteed on holidays: 24/12, 25/12, 26/12, 1/01, 1/05, 2/06, 15/08, and Easter.

7. Supplements and Extras

• Car seat or booster: €15 each.
• Any extra stops or additional services will be evaluated and priced by staff.

8. Airport Pickup and Waiting Time

• Pickup time at the airport corresponds to the flight arrival time provided by the client.
• Clients must keep their phone active and contact the company via email or phone; WhatsApp is recommended.
• Free waiting time: 60 minutes.
• After 60 minutes without communication, the service is considered No-Show.
• For international flights with passport control and baggage collection, clients should select extra waiting time in the booking extras.
• Any delays or issues must always be communicated to the company.

9. Vehicles and Capacity

• Sedan: maximum 3 passengers and 2 large luggage pieces.
• Van: maximum 8 passengers, 6 large luggage, and 4 small luggage.
• Extra luggage cannot be placed on seats or near the driver; must be stored in the rear compartment of the vehicle.

10. Meeting Points and Flight Information

• Clients must provide their flight number to allow proper terminal verification.
• The driver will meet the client at the designated meeting point with a name sign.

11. Cancellations, Refunds, and No-Show

• Cancellations communicated at least 48 hours in advance: 100% refund.
• Cancellations within 48 hours: 0% refund.
• Advance payments via credit card cannot be refunded within 10 days after verification.
• No-Show: if the client does not show up within the waiting time (60 minutes) without communication, the service is considered No-Show and is non-refundable.
• For airport arrivals at Fiumicino or Ciampino, to respect our work and other clients, the driver will leave the pickup point after 2 hours from flight arrival if the client has not arrived.No-Show policy and the service is therefore non-refundable.
• Rome Airport Transportation is not responsible for flight delays or issues in case of No-Show.
• The client may make a new booking if confirmed by staff availability.
• The service is not exclusive for the whole day, only for a specific time and distance agreed at booking.
• Any changes of address or hotel must be communicated at least 12 hours before pickup.

12. Booking Modifications

• Clients may request changes (date, time, location) based on availability.
• Changes may involve adjustments to the rate.

13. Client Responsibility

• Correct behavior during the service.
• Any damage to the vehicle or equipment will be charged to the client.

14. Rome Airport Transportation Responsibility

• We guarantee professionalism, punctuality, and vehicle safety.
• Not responsible for delays due to traffic, weather, or extraordinary events.
• Complaints must be sent within 24 hours after the service.

15. Animals

Pets must be communicated during booking and transported according to service rules.

16. Force Majeure

Strikes, natural disasters, government restrictions, or events beyond our control release Rome Airport Transportation from liability for cancellations or service interruptions.

17. Privacy

All client data is processed according to GDPR. Full privacy information is available on the website.

18. Governing Law and Jurisdiction

Italian law applies. Jurisdiction: Rome, Italy.